Short answers to the questions we hear most often. If you don't see your question here, email us at support@derekh.app and we'll help.
Click the gear icon in the top right of the app, then choose Manage subscription. That opens your Stripe billing portal, where you can cancel with a single click. After you cancel, your subscription stays active through the end of the period you've already paid for, and then it stops renewing.
We generally don't issue refunds. When you cancel, you keep access through the end of your current billing period, so nothing you've paid for goes to waste. If you have an unusual situation, email support@derekh.app and we'll take a look.
Stripe sends a receipt to your account email each time a payment goes through. If you don't see one, check your spam folder first. You can also view and download every past receipt from the Stripe billing portal: gear icon, then Manage subscription.
Still can't find it? Email support@derekh.app and we'll resend it.
There isn't a self-serve option for this yet. Email support@derekh.app from the email address currently on your account, tell us the new address you want to use, and we'll move your account over.
Click the gear icon in the top right and choose Change password.
To delete a single conversation, first archive it using the box icon next to it in the sidebar. Then open the Archived Conversations window, click delete next to the conversation, and confirm. (There's no cap on how many conversations you can keep, so archiving alone is fine if you just want it out of sight.)
To delete your entire account, click the gear icon in the top right and choose Preferences. Scroll to the Account section, select Delete account, and confirm. This permanently removes your account, every conversation tied to it, and all associated data, and cancels any active subscription.
Prefer not to use the app? Email support@derekh.app from the address on your account and we'll do it for you. See Section 6 of our Privacy Policy for the full retention timeline.
If a payment fails, your account moves into read-only mode: you can still read past conversations, but you can't send new messages until the payment goes through. Stripe will retry the charge automatically over the following days. You can also update your card right away in the billing portal (gear icon, Manage subscription) to retry sooner.
Derekh currently supports the World English Bible (WEB) and the King James Version (KJV). You can switch between them using the translation picker in the app. We plan to add more translations over time.
Yes. We don't read your conversations as a matter of routine practice, and your messages are not used to train AI models. We only access conversation content when you report a problem we need to investigate, when we're diagnosing a technical issue affecting your account, or when we're required to by law. The full details are in our Privacy Policy.
Derekh uses your device’s built-in text-to-speech voice — we don’t install or bundle one of our own. Whatever you’ve picked as the system default is what you’ll hear. To change it:
After changing the voice, refresh the Derekh page (or fully close and reopen it on mobile) so the new voice is picked up.
The fastest way is the gear icon menu in the app: choose Send feedback and tell us what you ran into or what you'd like to see. You can also email us directly at support@derekh.app.